Design Quote Build LLC Privacy Policy

Last updated: November 17, 2022

At Design Quote Build LLC, your privacy and data security are our top priority. We strive to be transparent about who we are, as well as how and why we collect, store, use, and share information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“Personal Information”). This policy explains your rights regarding your Personal Information and how to contact us or certain supervisory authorities in the event you have a complaint.

When we collect, use, and take responsibility for certain Personal Information about you, we are subject to various state laws in the United States, such as the California Consumer Privacy Act (“CCPA”), amended by the California Privacy Rights Act (“CPRA”), as well as the General Data Protection Regulation (GDPR), which applies across the European Union (including the United Kingdom).

By collecting Personal Information, we may be responsible as a “controller” or “processor” for the purposes of the GDPR, or as a “business” or “service provider” for purposes of the CCPA. Any reference to “Design Quote Build LLC”, “we”, “us”, “our”, or the “Company” is a reference to Design Quote Build LLC, its affiliates, and its subsidiaries.

1. INFORMATION WE COLLECT

We require certain Personal Information to provide the Solution (as defined in the Design Quote Build LLC Terms and Conditions) to you. If you do not provide the Personal Information that we ask for, it may delay or prevent us from providing the Solution to you.

We may collect the following types of information:

  • Contact and identification information, such as name, address, email address, telephone number, account login information (including, if applicable, social media account information for login purposes), signature, driver’s license information, and social security number.
  • Internet or other network or device activity, such as information about the browsers and devices you use to access our Sites, emails, and advertisements (e.g. device type, browser type and language, hardware model, operating system version, unique device identifiers, and IP address) and how you interact with our Sites, emails, and advertisements (e.g. features used, content viewed, addresses of referring websites, and the dates and times of your interactions).
  • Professional or employment-related information, Company name, company contact information, services provided.

We may also collect other information that you or others may provide to us, including the content that you or others submit, post to, or create within the Solution, such as photos, comments, reviews, searches, photo notes, discussions, project details and costs, and style preferences.

We may record, monitor, or otherwise collect details about your communications when you communicate with us (via email, phone, through the Solution, or otherwise) and when you use our software to communicate with others. If required by applicable law, we will provide you notice or obtain consent before recording or monitoring any of these calls.

2. HOW WE COLLECT INFORMATION

Most of the Personal Information we collect comes directly from you, either through email, telephone, the DesignQuoteBuild.com website, or the Solution. However, we may also collect information about you from other sources, including but not limited to third parties from whom we have purchased Personal Information. This helps us update, expand, and analyze our records, identify new customers, and create more tailored advertising to provide services that may be of interest to you. In particular, we collect Personal Information from the following sources:

  • Design Quote Build LLC customers who may supply information directly to us, including Personal Information regarding their own business, clients, contacts, or sub-contractors;
  • Directly from third party providers of business information, such as home marketing sources, social media profiles, or customer due diligence providers;
  • From a third party with your consent, such as a financial providers;
  • From cookies on our website (see our Cookie Policy for more information); and
  • From market research surveys and/or interviews conducted by our own employees or by third-party vendors.

3. HOW WE MAY USE INFORMATION WE COLLECT

  • Providing our websites and services. To perform our contracts with you for the use of our websites and services and to fulfill our obligations under applicable terms and conditions or terms of use; where we have not entered into a contract with you, we base the processing of your Personal Information on our legitimate interest to operate and administer our websites and to provide you with the content you access and request (e.g., to interact with content from our websites).
  • Promoting the security of our websites and services. In order to promote the safety and security of the services, systems, and applications, and to protect our rights and the rights of others, we track the use of our websites and services, verify accounts and activity, investigate suspicious activity, and enforce our terms and policies.
  • Providing necessary functionality. To perform our contract with you for the use of our websites and services; where we have not entered into a contract with you, we base the processing of your Personal Information on our legitimate interest to provide you with the necessary functionality required during your use of our websites and services.
  • Managing user registrations. If you have registered for an account with us, we process your Personal Information by managing your user account for the purpose of performing our contract with you according to applicable terms and conditions.
  • Handling contact and user support requests. If you fill out a web form or request customer support, or if you contact us by other means including via a phone call, we process your Personal Information to perform our contract with you and to the extent it is necessary for our legitimate interest in fulfilling your requests and communicating with you.
  • Developing and improving our websites and services. To analyze trends and to track your usage of and interactions with our websites and services to the extent it is necessary for our legitimate interest in developing and improving our websites and services and providing our users with more relevant content and service offerings, or where we seek your valid consent.
  • Reviewing compliance with applicable usage terms. To review compliance with the applicable usage terms in our customer’s contract to the extent that it is in our legitimate interest to ensure adherence to the relevant terms.
  • Identifying customer opportunities. To assess new potential customer opportunities to the extent that it is in our legitimate interest to ensure that we are meeting the interests of our customers and their users’ experiences.
  • Displaying personalized advertisements. To conduct marketing research, advertise to you, provide personalized information about us on and off our websites and to provide other personalized content based upon your activities and interests to the extent it is necessary for our legitimate interest in advertising our websites or, where necessary, to the extent you have provided your prior consent.
  • Sending marketing communications. To send you marketing information, product recommendations and other non-transactional communications (e.g., marketing newsletters, telemarketing calls, SMS, or push notifications) about us and our affiliates and partners, including information about our products, promotions or events as necessary for our legitimate interest in conducting direct marketing or to the extent you have provided your prior consent; this may include device and usage data.
  • Complying with legal obligations. To cooperate with public and government authorities, courts or regulators in accordance with our legal obligations under applicable laws to the extent this requires the processing or disclosure of Personal Information to protect our rights or is necessary for our legitimate interest in protecting against misuse or abuse of our websites, protecting personal property or safety, pursuing remedies available to us and limiting our damages, complying with judicial proceedings, court orders or legal processes or to respond to lawful requests..

4. HOW INFORMATION WE COLLECT MAY BE SHARED

We may share your information as follows:

  • Our affiliates, subsidiaries, advisors, and consultants;
  • Our contracted service providers, who provide services such as IT and system administration and hosting, credit card processing, research and analytics, marketing, customer support, and data enrichment for the purposes and pursuant to the legal bases described above;
  • If you use our services as an Authorized User (as defined in the Design Quote Build LLC's Terms and Conditions), with the affiliated customer responsible for your access to the services to the extent this is necessary for verifying accounts and activity, investigating suspicious activity, or enforcing our terms and policies;
  • Third parties approved by you, including social media sites you choose to link your account to or third-party payment providers;
  • Our contracted joint marketing partners and other business partners, who may process your Personal Information for purposes such as marketing and providing products and services that may be of interest to you and/or your business;
  • If we are involved in a merger, reorganization, dissolution or other fundamental corporate change, or sell a website or business unit, or if all or a portion of our business, assets or stock are acquired by third party, with such third party. In accordance with applicable laws, we will use reasonable efforts to notify you of any transfer of Personal Information to an unaffiliated third party;
  • Law enforcement, public, and government authorities, and other entities as we deem reasonably necessary to comply with law, support investigations, and protect the rights and property of you, us, and others.

We may also collect, process, and use non-personal, aggregated, or anonymized data in any way, including by disclosing, sharing, or otherwise making it available to third parties for various research, marketing, analytics, and measurement purposes. Additionally, Design Quote Build LLC may share such anonymous usage on an aggregate basis in the normal course of operating our business. This may include, but is not limited to, sharing information publicly to show the general use of our services.

Any Personal Information or other information you choose to submit in communities, forums, blogs, or chat rooms on our websites may be read, collected, and used by others who visit these forums.

We only allow our service providers and joint marketing partners to handle your Personal Information if we are satisfied that they take appropriate measures to protect your Personal Information. We also impose contractual obligations on service providers and joint marketing partners to ensure they can only use your personal information for the purposes outlined in our contracts.

5. INTERNATIONAL TRANSFER OF PERSONAL INFORMATION

We collect, transfer, and store your personal information, both internally in our United States office and externally with our affiliates and third parties. These international transfers are necessary for a variety of reasons described in this privacy policy. Wherever your Personal Information is transferred, stored or processed by us, we will take reasonable steps to safeguard the privacy of your personal information. These steps may include obtaining your consent and implementing Standard Contractual Clauses (SCCs) approved by the European Commission (Art. 46 GDPR). SCCs are written commitments between parties that can be used as a valid mechanism for data transfers by ensuring appropriate data protection safeguards. To view the SCCs adopted by the European Commission, please click here.

Your Personal Information may be processed outside your jurisdiction, and in countries that are not subject to an adequacy decision by the European Commission or your local legislature and/or regulator, and that may not provide for the same level of data protection as your jurisdiction, such as the European Economic Area. We ensure that the recipient of your Personal Information offers an adequate level of protection, for instance by entering into the appropriate back-to-back agreements.

6. INFORMATION SECURITY

We maintain technical and organizational security measures designed to help protect your personal information from unauthorized access, disclosure, alteration, or destruction. Unfortunately, no data transmission or storage system is 100% secure or error free, and we cannot guarantee the security of the information we collect.

7. DATA RETENTION

We retain your personal information as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or allowed by law.

We may retain your Personal Information for a period of time consistent with the original purpose of collection (outlined in this document). We determine the appropriate retention period for Personal Information on the basis of the amount, nature, and sensitivity of your Personal Information processed, the potential risk of harm from unauthorized use or disclosure of your Personal Information, and whether we can achieve the purposes of the processing through other means, as well as on the basis of applicable legal requirements (such as applicable statutes of limitations). We will only retain your data for a period of time that is reasonably required for legal or business purposes.

8. CHOICES

You have certain choices about the information you provide and how it is used and shared. For example, you can:

  • Choose not to provide certain information requested. Please note that not providing such information may limit the functionality or benefits of our Sites or services.
  • Review and control certain types of information tied to your account(s) with us.
  • Choose to opt out of marketing communications from us. Depending on applicable law where you live and your relationship with us, you may be automatically subscribed to marketing emails or need to sign up for them to receive them. You may opt out of receiving marketing emails by using the unsubscribe information in the marketing emails you receive. You may also opt out of receiving marketing communications by submitting a request to support@designquotequilb.com.

    In your request, please include your first and last name, the brands and types of marketing communications you would like to opt out of, and your contact information relevant to those communications (e.g. mailing address for postal mail or email address for email). Please note that you may not opt out of receiving non-marketing communications. Some examples of non-marketing communications include: communications about an order or transaction; customer-service communications; and service or recall information.

9. WHERE WE PROCESS INFORMATION

We may process your information in the United States and other locations around the world. Those countries may not have the same level of protection for your personal information as your country. By using our Sites or services or otherwise providing us your information, you acknowledge and understand that your information will be transferred to and processed in the United States and these other countries.

10. MINORS

Our websites and services are not created for nor directed at children. We do not knowingly collect Personal Information from children under the age of 18. If you are a parent or guardian and believe we have information about your child or that your child has provided us with Personal Information without your consent, please email support@designquotebuild.com.

11. UPDATES TO THIS POLICY

We may change this Policy. Please review the “Last Updated” legend at the top of this Policy to see when this Policy was last revised. Any changes to this Policy will become effective when we post the revised Policy on this Site. We encourage you to look for updates and changes to this Policy by checking this date when you access our Sites and services.

12. CONTACTING US

If you have any questions about this Policy, please contact us using the contact information below: